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Here to help.


Got a question? Got a problem? Need some advice? That’s exactly what we are here for.


Emphasis on service.

Excellent Customer Service is really important to us, especially when things don’t go to plan… but don’t just take our word for it, read what our customers have to say here. If you ever have an issue or question about houseof, our award winning customer service team are here to do everything they can to help.

“I was pleasantly surprised by the exceptional service I received. Specifically, Pamela, a member of their customer service team, proved to be incredibly kind and efficient.”

Emiliano Rattin - Customer

Our team.

Our small but perfectly formed customer service team are the ears and voice of our business. Highly trained individuals based in the UK, they are committed to understanding your needs and resolving any issues or queries you might have. We are very proud of the service we offer and the feedback we receive.

“Ben was excellent… I honestly haven’t received such customer centric support and would hugely recommend this company who are switching things up.”

Eleanor Hatfield - Customer

Our reviews.

Your feedback (good or bad) is invaluable to us. 90% of our reviews on Trustpilot are five star and we try to respond to every single one… but when they aren’t we promise to care about the reasons why and to learn from our mistakes.

No hold music.

When it comes to customer communication you can’t beat email. This is because email is the only medium that allows us to provide thoughtful, detailed, recorded responses to each of your inquiries. It gives you a single repeat point of contact ensuring privacy, security and consistency in all our communication.

How can we help?


We are very proud of the products and services we offer but inevitably sometimes things don’t go to plan. If something’s not as it should be, please email our award winning support team at help@houseof.com.

Frequently Asked Questions.

Think we might have answered your question before? Checkout our FAQs.